Contact us to discuss how Worthington Consulting can make a difference in your business.

Established in 1999, Worthington Consulting provides a broad range of personalized consulting, coaching, and training services to both midsize and large companies. Our methodology incorporates a holistic approach of assessment, planning, implementation, measurement, and evaluation of all areas and departments that are linked to customer touch points.

Once engaged, we become intimately involved with your staff to understand the heart and soul of your organization (not just the processes and procedures).

Every company is a unique blend of personalities and values that combine to create a distinct culture. Our job is to help you maximize resources, elevate service levels, improve operations, and reduce costs.

Previous projects have included:

Consolidations and Organizational Design

• Implementing organizational redesign of call centers and various operational departments to streamline work flow, improve productivity, eliminate redundancy, reduce errors, and enhance overall communication

Training and Development

• Mentor Management Coaching Program — a 3-month program for developing management skills
• Motivational, strategic planning, and brainstorming workshops
• Customized training programs, seminars, and workshops
• New employee orientation programs
• Coordinating Smart Jobs Grant (a state funded program) for corporate training

Marketing, Customer Service and Quality Control

• Business plans and project strategies
• Marketing collateral pieces and Web sites
• Focus groups oriented to customer feedback and problem resolution
• Internal and external customer satisfaction surveys

Technical and Business Writing

• Employee manuals, operational policies, and reference manuals
• Process documentation for departmental procedures
• Editing and business writing coaching (on-line)

With over 15 years of direct management experience, and 10 years of coaching and training, Ginger knows that people make the difference. Ginger is motivated by the desire to touch lives and make a difference. To do that, she takes a very hands-on approach to understanding each customer.

Ginger has worked with a variety of clients from Fortune 1000 companies — including American Airlines, Carlson Wagonlit XTS, and TD Industries — to local family businesses and companies in transition. She has a BA in Psychology from Baylor University and an MBA from Southern Methodist University.